Privacy Policy

Red River Getaways (“Red River Getaways,” “RRG Getaways,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit RRGGetaways.com, make or inquire about a reservation, stay at a property we manage, contact us, sign up for communications, inquire about our property management services, or otherwise interact with Red River Getaways.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name
  • Email address
  • Telephone number
  • Billing and mailing information
  • Reservation and travel information
  • Check-in and check-out dates
  • Number of guests
  • Property preferences
  • Communications and messages you send to us
  • Information submitted through contact, inquiry, or property management forms
  • Marketing and communication preferences
  • Reviews, feedback, survey responses, photos, videos, or other content you voluntarily provide
  • Other information you voluntarily provide to us

When necessary to process a reservation or transaction, payment information may be collected and processed by our booking platform, payment processor, or other third-party service providers. Red River Getaways may not directly receive or store complete credit or debit card information when payment information is processed by a third party.

2. Information About Other Guests

When making a reservation or communicating with us, you may provide information about other people traveling with you.

If you provide personal information about another person, you represent that you have permission to provide that information to Red River Getaways for purposes related to the reservation, stay, or services requested.

We ask that you only provide information about other individuals that is reasonably necessary for us to provide our services.

3. Information We Receive From Third Parties

We may receive personal information about you from third parties, including:

  • Online travel agencies and booking platforms
  • Property owners
  • Reservation and property management systems
  • Payment processors
  • Service providers
  • Referral partners
  • Marketing partners
  • Social media platforms
  • Other reservation or distribution channels

For example, if you reserve a Red River Getaways property through a third-party booking platform, that platform may provide us with information necessary to manage your reservation and stay.

This information may include your name, contact information, reservation details, communications, payment or transaction status, guest information, and other information reasonably necessary to provide our services.

Your interaction with a third-party platform is also subject to that platform's own privacy policy and terms.

4. Communications

We may collect and maintain information about communications between you and Red River Getaways, including:

  • Emails
  • Telephone communications
  • Text messages
  • Website inquiries
  • Contact form submissions
  • Booking-platform messages
  • Customer service communications
  • Property management inquiries
  • Other correspondence

We use this information to manage reservations, provide guest support, respond to inquiries, resolve issues, improve our services, and maintain appropriate business records.

5. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, tags, analytics tools, server logs, and similar technologies.

This information may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Device identifiers
  • Advertising identifiers
  • Cookie identifiers
  • Browser and device settings
  • Approximate geographic location
  • Referring URLs and traffic sources
  • Pages viewed
  • Links or buttons clicked
  • Dates and times of visits
  • Website interactions
  • Searches and property views
  • Reservation or booking activity
  • Advertising and campaign information
  • Other technical information about your interaction with our website

We may collect this information even if you do not make a reservation or submit a form.

6. Property Access and Connected Devices

Some properties managed by Red River Getaways may use electronic locks, smart locks, access codes, security devices, or other connected technology.

Where applicable, Red River Getaways or our service providers may process information associated with these systems, such as:

  • Access codes
  • Access events
  • Dates and times of access
  • Device status
  • Device or system information

We may use this information to provide access to a property, troubleshoot access issues, maintain security, investigate incidents, and protect guests and properties.

Properties may also contain security devices such as exterior security cameras or noise-monitoring devices where permitted by law and applicable booking-platform rules. Any such devices should be disclosed in the applicable property listing when required.

7. How We Use Your Information

We may use personal information to:

  • Process and manage reservations
  • Provide information about cabins and properties
  • Communicate before, during, and after a stay
  • Provide check-in and check-out instructions
  • Provide property access information
  • Process payments and transactions
  • Respond to questions and customer service requests
  • Provide guest support
  • Send reservation confirmations and service-related communications
  • Request feedback and reviews
  • Address maintenance or property issues
  • Personalize website and marketing experiences
  • Recommend properties or offers
  • Improve our website, properties, and services
  • Analyze website usage and business performance
  • Measure marketing and advertising performance
  • Maintain financial and business records
  • Protect our guests, property owners, properties, employees, and business
  • Comply with applicable legal requirements

We may also use information submitted by current or prospective property owners to provide property management services, prepare proposals, communicate about management opportunities, manage properties, provide owner reporting, and administer our business relationship.

8. Safety, Fraud Prevention and Property Protection

We may use personal information when reasonably necessary to detect, investigate, prevent, or respond to:

  • Fraud
  • Unauthorized transactions
  • Property damage
  • Security incidents
  • Unauthorized access
  • Violations of rental agreements or property rules
  • Guest or property-owner disputes
  • Potentially harmful or unlawful activity
  • Emergencies involving guests or properties

We may also use or disclose information when reasonably necessary to protect the rights, safety, property, or security of Red River Getaways, our guests, property owners, employees, contractors, or others.

9. Email Marketing

If you subscribe to our email list, request information, make a reservation, or otherwise provide your email address where marketing communications are permitted by law, we may send communications regarding Red River Getaways, including:

  • Cabin availability
  • Special offers
  • New properties
  • Red River Gorge travel information
  • Local attractions and activities
  • Seasonal promotions
  • Upcoming events
  • Property recommendations
  • News and updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails.

Even if you unsubscribe from marketing communications, we may continue to send transactional or service-related communications regarding your reservation, stay, inquiry, or other relationship with Red River Getaways.

10. Text Messages and SMS Communications

If you provide your mobile telephone number, we may use it for reservation-related communications, guest support, check-in information, property updates, security matters, or other service-related purposes.

If you separately consent to receive promotional text messages, we may also send marketing messages in accordance with applicable law.

Consent to receive promotional text messages is not a condition of making a purchase or reservation. Message and data rates may apply. Message frequency may vary.

You may opt out of promotional text messages at any time by replying STOP. You may reply HELP for assistance.

We do not sell mobile telephone numbers or SMS opt-in consent information to third parties for their own marketing purposes.

11. Cookies, Analytics and Advertising Technologies

Our website may use cookies, pixels, tags, web beacons, analytics technologies, and similar technologies to:

  • Operate and secure our website
  • Remember preferences
  • Understand how visitors use our website
  • Determine how visitors found our website
  • Measure website and marketing performance
  • Improve website functionality
  • Measure email or advertising engagement
  • Personalize marketing
  • Deliver or measure advertisements
  • Understand interactions with our advertisements on other websites or platforms

We and our advertising and analytics partners may use these technologies to collect information about activity on our website and, where applicable, activity across other websites, applications, devices, or services.

Third-party analytics and advertising providers may process information according to their own privacy policies.

Depending on the technologies currently implemented on our website, these services may include analytics, advertising, social media, website-performance, session-analysis, or similar providers.

You may be able to control certain cookies through your browser settings and, where available, cookie or privacy preference tools provided on our website.

Disabling certain cookies may affect website functionality.

12. Third-Party Booking Platforms and Services

Red River Getaways may use third-party companies to provide:

  • Reservation and property management
  • Online booking
  • Payment processing
  • Website hosting and development
  • Email communications
  • SMS communications
  • Customer service
  • Analytics
  • Advertising and marketing
  • Accounting and business services

We may also list or manage properties through third-party travel and booking platforms.

When you make a reservation or interact with Red River Getaways through a third-party service, information collected by that service is subject to its own privacy policy and terms.

13. Property Owners

Red River Getaways manages certain properties on behalf of third-party property owners.

We may provide property owners with reservation, occupancy, revenue, guest, incident, or other information reasonably necessary to:

  • Manage the property
  • Provide financial or operational reporting
  • Address maintenance or property issues
  • Resolve disputes
  • Protect the property
  • Maintain insurance or business records
  • Comply with legal or regulatory requirements

We seek to limit the personal information disclosed to property owners to information reasonably necessary for legitimate property-management purposes.

14. Cleaning, Maintenance and Property Service Providers

Operating vacation rental properties requires us to coordinate with individuals and companies that provide services at the properties we manage.

We may provide limited guest or reservation information to:

  • Cleaning personnel
  • Maintenance personnel
  • Hot tub or spa service providers
  • Lawn and property-care providers
  • Contractors
  • Locksmiths or access-control providers
  • Emergency service providers
  • Other vendors providing services to a property

We provide such information when reasonably necessary to prepare a property, fulfill a guest request, perform maintenance, troubleshoot an issue, respond to an emergency, provide access, or otherwise support a guest's stay.

15. How We Disclose Personal Information

In addition to the situations described above, we may disclose personal information to service providers and business partners that assist us in operating Red River Getaways.

We may also disclose information:

  • When required by applicable law
  • In response to a valid legal process or governmental request
  • To comply with tax, lodging, registration, accounting, insurance, or regulatory obligations
  • To investigate suspected fraud or unlawful activity
  • To protect our legal rights
  • To protect guests, property owners, properties, employees, or others
  • In connection with a business transaction

If Red River Getaways is involved in a merger, acquisition, financing, restructuring, sale, or transfer of some or all of its business or assets, information may be transferred as part of that transaction subject to applicable law.

16. Sale, Sharing and Targeted Advertising

Red River Getaways does not sell personal information for money.

However, some state privacy laws define certain uses of advertising or analytics technologies as a “sale,” “sharing,” or use of personal information for “targeted advertising,” even when no money is exchanged.

Depending on where you reside and the technologies used on our website, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising, sale, or sharing.

Where required by applicable law, we will provide a method for exercising applicable opt-out rights.

17. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, storage system, or security measure can be guaranteed to be completely secure.

You should use appropriate caution when transmitting personal information online.

18. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services
  • Manage reservations and properties
  • Maintain financial, accounting, and tax records
  • Maintain appropriate business records
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements
  • Protect our legal rights
  • Comply with legal or regulatory obligations
  • Fulfill the purposes described in this Privacy Policy

Retention periods may vary depending on the type of information, our relationship with you, and the reason the information was collected.

19. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Obtain information regarding how personal information is collected, used, or disclosed
  • Obtain a copy of certain personal information
  • Opt out of marketing communications
  • Opt out of certain targeted advertising
  • Opt out of certain sales or sharing of personal information as those terms are defined under applicable law
  • Exercise other rights provided by applicable privacy laws

We may need to verify your identity before completing certain requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

To submit a privacy request, contact us using the information provided below.

20. Children's Privacy

Our website and lodging services are intended for adults making reservations, planning travel, or seeking information about our services.

We do not knowingly collect personal information online directly from children under 13 without appropriate parental or legal guardian consent.

If we learn that personal information from a child under 13 has been collected inappropriately, we will take reasonable steps to delete it.

21. Third-Party Websites

Our website may contain links to websites operated by third parties, including booking platforms, local attractions, restaurants, social media platforms, and other businesses.

Red River Getaways does not control and is not responsible for the privacy, security, or content practices of third-party websites.

We encourage you to review the privacy policies of third-party websites and services you use.

22. Legal and Regulatory Compliance

We may retain, use, or disclose information when reasonably necessary to comply with applicable:

  • Tax requirements
  • Lodging regulations
  • Accounting requirements
  • Insurance requirements
  • Court orders
  • Subpoenas
  • Law-enforcement requests
  • Governmental requests
  • Other legal or regulatory obligations

We may also preserve information when reasonably necessary to establish, exercise, or defend legal claims.

23. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal requirements.

When changes are made, we will update the Last Updated date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

24. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Red River Getaways
Dedicated to providing exceptional experiences at the Red River Gorge

Email: Hello@RRGGetaways.com
Phone: 606-975-7070
Website: RRGGetaways.com